The associates at East Coast Toyota, are more than just associates, they take care of you like family. From the moment you walk in you are treated with respect and courteousness. They answered all questions and accommodate your personal and financial needs. A Special thanks to first and foremost, Youseff and then Jeff and as well as Angel. Thank you East Coast Toyota for your Employees service and for my Tacoma.
Worst dealership I have ever come across. My husband and I had an appointment on Monday, we went in a closed on a deal. We paid full and our only request was that we pick it up on Friday and that no one tests drives it. The sales rep assured us that this is our car now and all we had to do was come and pick it up. We signed all the paper work and he told us there is no backing out now. We go there today and we find out that they sold it to someone else after they already sold it to us. What a joke. They do not take accountability for anything. They said they don’t know how it happened. When we talked to the manager all he said was “it could happen” and really didn’t care. They wasted so much time and energy just to end up with such a disappointment. No accountability or anything. Basically they are scammers. They sold it to someone else to make money. They tried to blame it on us saying we should have taken it with us the day we bought it. They could have simply said that then but they decided to make promises they can’t keep. And on top of that they want us to wait a few business days to process the money back. The manager is such a joke. You can’t even put in your system that a car was sold ? You can even put a sticker on it so no one else tries to sell it ? I’m sorry but this is common sense and they clearly lack it.
I recently had the pleasure of working with Rafael Ortiz at East Coast Toyota when purchasing a new car, and I cannot speak highly enough of his exceptional service. From the moment I walked into the dealership, Rafael's professionalism, knowledge, and genuine desire to assist me were evident.
Rafael took the time to understand my needs and preferences, patiently answering all my questions and guiding me through the entire car-buying process. His expertise and attention to detail ensured that I found the perfect vehicle that met all my requirements.
What truly impressed me was Rafael's dedication to ensuring my complete satisfaction. He went above and beyond to address any concerns I had, making the entire experience smooth and stress-free. His friendly demeanor and positive attitude made me feel valued as a customer.
Thanks to Rafael's assistance, I am now the proud owner of a fantastic car that exceeds my expectations. I highly recommend Rafael Ortiz to anyone in search of a reliable, trustworthy, and knowledgeable car salesperson. He truly made the car-buying experience a pleasure, and I am grateful for his outstanding service.
Really nice doing business with East Coast Toyota. Esp Fred Myer was amazing to deal with.. he made sure car was ready on time and helped us negotiate price. Highly recommended !!
I had a fantastic experience with east coast Toyota! Alex and his team were so friendly, knowledgeable and went above and beyond to make sure we found a perfect car for our family. The financing process was smooth and easy, and I never felt pressured to make decision. I would definitely recommend them to friends and family.
Special thanks to Nelson and John for the great work!!
